Why Validation Matters More Than Fixing
Many of us instinctively try to “fix” difficult emotions, both our own and others’. We offer solutions, point out the positives, or try to change the subject to something more upbeat.
This short clip from Inside Out illustrates a different and often more effective approach.
In this scene, Joy tries to cheer Bing Bong up by focusing on the positive and encouraging him to move on. But it’s Sadness who ultimately helps him feel better. She doesn’t try to solve the problem, but she listens, acknowledging the loss, and allowing space for the emotion to be felt.
We use this video in our trainings after introducing the skills of Accurate Expression and Validating Responses. It provides a memorable example of how powerful validation can be in moments of distress.
Validation doesn’t mean agreeing with someone or approving of a situation. Instead, it communicates:
“Your feelings make sense.”
When people feel understood, their emotional intensity often decreases naturally. This creates the conditions for clearer thinking, problem-solving, and connection.
In workplaces and teams, validation can:
reduce conflict
strengthen trust
improve communication
support psychological safety
This clip often sparks rich discussion about how we respond when colleagues, clients, or team members are struggling, and how small changes in our responses can have a big impact.
As you watch, consider:
How does Joy’s approach differ from Sadness’s?
Why does Bing Bong respond differently to each?
How might validation change difficult conversations at work?
